We’re switching to an Advanced Metering Infrastructure (AMI) system that will give residents and customers more information and control over your utility usage.
Starting in May, we’ll be installing new meters that make this system possible. Once your home or business is switched over, you’ll have access to new tools through our online portal.
What are Advanced Metering Infrastructure Systems?
Advanced Metering Infrastructure Systems are a modern solution to reading information from utility meters scattered across the city.
Instead of sending an employee out to read your meter once a month, we’re upgrading your meter to a communicating smart meter. Usage data will be automatically transmitted to the city over a secure private network and we’ll provide that information to you online! This system ensures accurate readings, quick response times to leaks or power outages, and hour-by-hour usage information to help you lower your electric and water usage.
Have more questions about AMI? Email them to service@newberryfl.gov
Benefits of Advanced Metering Infrastructure
Usage
Insights
Hourly information about your utility usage encourages energy-saving habits. Plus, you’ll know about leaks or other issues right away, even if you aren’t home!
Customized
Alerts
Set up notifications to alert you and change your usage habits. Get notified about high energy or water usage, set up a daily energy allowance, or receive outage notifications.
Instant Communication
No more delayed usage information bills.
Your meters send out your usage information, which will be accessible to you online. You’ll be able to act fast with rapid notifications about possible issues.
Easy to
Understand
You can understand your usage/consumption habits. With AMI, you can now clearly see and understand why your bill is the way it is. You’ll have access to a day-by-day, hour-by-hour breakdown of your usage, empowering you to develop smart energy habits.
Privacy
Your usage data will be transmitted to the city over a secure private network. This information is accessible only by you, through your online portal.
Use Your Current Online Account or Create a New One
- Access the new portal here!
- If you had online access before, use the same Account Number and Password to log in to the new system.
- If you haven’t accessed the online system before, locate your Account Number on your utility bill. This will be the Account Number you use to log in.
- Your default Password is the house number from your mailing address. For example, if your mailing address is 6789 Plaza Drive, your default Password would be 6789. (If your mailing address is a P.O. box, use the default Password “PO”.)
- We recommend changing your Password once you log in for the first time!
Understand Your Bill
Contact Information
Usage Summary
Return Payment Coupon
Account Summary
Important Notices
Perforation
Return Address
FAQ
Why is Newberry changing its meters?
Why did Newberry decide on an AMI?
How do the new meters work?
How will the new meters benefit me?
How can I access the data from my meter?
You’ll be able to access your data through our online portal 1 week after your smart meter has been installed. If you’ve accessed your utility bill online before, use the same Account Number and Password you’ve used before. For more information about setting up access for the first time, check out our step-by-step instructions.
What notifications can I set up through the portal?
How much will the new meters cost me?
Will this affect my utility bills?
What information is being transmitted?
How can you be sure these meters will be accurate?
What can I do if I believe my meter is inaccurate?
First, log on to the online portal to make sure your meter reading matches up with what you see online. If your bill or reading is higher than you expected, investigate when the usage occurred. If you can identify where the increased usage came from and can relate it to your activities, your meter is doing its job. If you still have concerns about inaccuracies or an energy/water issue, contact us at (352) 472-2161, ext. 1.